Get unstuck in minutes

Which Billybets Casino Contact Route Fits Your Question?

Live chat, e-mail and phone reach our team around the clock, every day, and a real person answers each one.

Chat with support Licensed since 2011

Paid today

415,892 NZ$

7,982 Playing now

ALSI-718746, audited by BMM Testlabs and iTech Labs

NZ$38M paid weekly, withdrawals up to NZ$70,000

Bank-grade data protection on every deposit and withdrawal

Something is wrong right now

Three routes to a real person

Use this when you need an answer and want to know which door opens fastest.

Fastest human reply

Chat suits a stuck deposit or a bonus that will not load, and someone typically replies within one minute, day or night.

Start chat

Billybets Casino e-mail

Write to [email protected] with screenshots or account details; replies usually land within six hours, so it fits paperwork and longer explanations.

Write to us

Call NZST anytime

Call +64 9 028 2166 (NZST) when you want a back-and-forth; typical pick-up time is three minutes, and the line stays open all night.

Call support

Local answers, local times

Check These Details Before You Get in Touch

Everything below settles who answers you, when, and where to turn if play stops being fun.

How to reach us

NZ phone+64 9 028 2166

Support time zoneNZST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Who supervises

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-718746

Get help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Agency Community Services Trust

Where else can you get help in New Zealand?

Chat, e-mail and phone here reach us, not them. For free, confidential help with your own or a family member's gambling, New Zealand players can turn to any of the three independent organisations below.

Problem Gambling Foundation of New Zealand. Counselling and support groups for anyone worried about their gambling, run without any link to a casino.

Gambling Helpline New Zealand. A free national line staffed by trained counsellors, day or night, for people who want to talk it through.

Multi-Agency Community Services Trust. Community-based counselling and budget advice for households where gambling has caused strain.

Billybets Casino desks

Six desks, one right inbox

Every desk below is staffed around the clock, so the only thing that decides your wait is picking the right one.

Account and data

General support[email protected]

Document checks (KYC)[email protected]

Money matters

Deposits and withdrawals[email protected]

General and complaints

Complaints[email protected]

Data and privacy[email protected]

Business and partnerships[email protected]

Know who holds your money

Operator details and licence record

We publish the company record in full, so you never have to guess who holds your account.

Company

Legal nameBillybets Casino LLC

Company number399440 (Anjouan)

Registered addressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-718746

Written contact

Support e-mail[email protected]

Skip the waiting

Sleepless nights, staffed desks

The worry that nobody is awake in New Zealand is the first thing this table settles.

Live chat

Chat hours24/7 support

Chat first replyone minute typically

All hours shown inNZST

E-mail

E-mail address[email protected]

E-mail replysix hours typically

Phone

Phone number+64 9 028 2166

Phone waitthree minutes typically

Have these five details within reach

Pull these together first and a first reply is usually enough to close the case.

Your registered e-mail address
Your account username or player ID
The date and amount of any transaction
Screenshots of the error or message
Which channel you used and when

A written trail that counts

Escalation when the first answer falls short

We keep every complaint on record and answer it in the same direct way as any other query.

The written summary

Write to [email protected] with what happened, the dates and the outcome you want. A written summary lands with the team that can review the case.

Answered first, escalated rarely

A case number comes back with the first answer, so quote it in every later message. Most cases close at this point without going further.

A second pair of eyes

Still unhappy with the outcome and you can ask for a manager review. Say plainly that you want the case escalated and name the answer you are disputing.

When we have not settled it

If the manager review leaves you without a fair answer, take the licence details above to the Anjouan Offshore Finance Authority. Include your case number and the correspondence so far.

You are almost sorted

Read these before you reach out

Clear replies to the five things New Zealand players ask most before contacting us.

accountWhat happens when I decide to shut my account?+

Opening the profile menu and choosing closure takes a few minutes. Your balance is paid to the verified payment method, and duplicate accounts are closed under the one-account rule. Nothing further is charged once the request is logged.

accountWhy is someone available at 3am on a Sunday?+

Chat, e-mail and the New Zealand phone line run all day, every day, including public holidays. A human picks up within about one minute on chat, three minutes by phone, and six hours by e-mail. Time zone NZST covers the small-hours questions too.

accountCan I ask for my case to be escalated further?+

Ask the adviser to pass the conversation to a supervisor, and explain what outcome you expected. Complaints sent to [email protected] are logged and reviewed after that step. If the reply still leaves you unsatisfied, the Anjouan Offshore Finance Authority, our licensing regulator, takes it next.

accountWhat if I speak German or French better than English?+

Help is given in English, German, French and Spanish by chat, e-mail and phone. Say which language you prefer at the start of the conversation so the right adviser picks it up. New Zealand players get English by default, written in plain local wording.

accountCan you find my account without my password?+

Yes, and you should never share a password with anyone, because support will not ask for one. The registered e-mail address is enough to locate a profile, and a reset link goes there if access is lost. For verification, keep proof of identity, address and payment method confirmation close by.