Three things to know

Billybets Casino Responsible Gambling, in Your Hands

Play is for adults 18+, and every Billybets Casino account carries deposit limits, loss limits, session reminders, self-exclusion and reality checks.

Set your limit

ALSI-718746, audited by BMM Testlabs and iTech Labs

Looking for the basics

Before the first spin, after the last

Spelling out the age rule, the licence, the helpline and where to send a question about limits.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-718746

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Toolkit you own

Choose the tools that suit your play

Offering these from the first session is how Billybets Casino does things, quiet and without pressure.

Cool head, firm cap

Caps what you can pay in over a period you choose. Switch it on before your first deposit, while the decision is still cool and unhurried.

A floor under the session

Sets the net loss that ends play for a period you pick. Turn it on when you want a session to close itself rather than your judgement at midnight.

Time checks on screen

Displays how long you have been playing at intervals you set. Reach for it if hours slip past unnoticed and you want a nudge mid-session.

Account door shut

Closes your account to play for a period you choose, so the decision is made once and not nightly. Choose it when limits keep being raised.

What has the session cost?

Shows your session length and spend so far at set moments. Use it when you would rather see the numbers than guess them.

Ready to cap it

Fix a limit before you play

You will have a deposit or loss cap saved in your own account settings, ready before play.

Signed in and located

Open your profile and look for the section on play limits and safer gambling. Check you are signed in to the account you actually play from.

Pick your own guardrail

Pick deposit limits or loss limits, whichever matches the worry you arrived with. Both can run together if you want each side covered.

Daily or weekly?

Choose the period that fits how you play, whether each day or each week. Read the screen once more before you save it.

Confirmed, then you play

Save the change and reopen the settings page to confirm the figure now shows. If it does not, ask support before you begin playing.

Three places to call

Who can you talk to about your gambling?

You will know which free, confidential services exist here and what each one offers you.

Gambling Helpline Aotearoa

Someone to talk to any hour of the day or night, at no cost and in confidence, whether you gamble or you are close to someone who does; a free text line runs alongside. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Trained counsellors, peer supporters and cultural support run from eighteen clinics across the country, reached by freephone or text through the week; no charge, no judgement. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand site that explains the signs of harm and practical steps, with a finder for local support; useful for families as well as players. safergambling.org.nz

Seven signals that play has turned

Catching these early keeps a habit from hardening, because a limit or a break chosen now is a decision you still own. Gambling costs money by design, and no session pays for anything else.

If a few of these sound like your own week, that is worth taking seriously.

Spending money you had set aside for bills
Chasing a loss with a bigger stake
Keeping play hidden from your partner
Borrowing to keep the account topped up
Losing track of how long you have played
Playing to quiet a worry, not for fun
Feeling flat or short-tempered after a session

Keep gambling away from younger eyes

Knowing under-18s are kept out. Registration asks for your date of birth, and nobody under 18 can hold an account. Proof of identity is checked before the first withdrawal leaves the casino.

Filters on shared devices. Filtering software on a shared laptop or handset blocks gambling sites before a page loads. Install it on every device in the house, and keep the settings under your own login.

Sitting down to talk. Choose a calm moment and describe what you see rather than what you judge. Gambling Helpline Aotearoa takes calls at any hour, and its staff speak with family members too.

A pause today or a longer goodbye

Start with a short time-out. A time-out is a short step back you start yourself in your account, for a matter of hours or days. While it runs, play is closed to you; nothing else about the account changes and you keep your details intact for when you return.

Do you want out for longer? Self-exclusion closes your access for months rather than days, and you set it going in your account. Treat it as final once it begins: the operator may exclude a customer showing signs of problem gambling for up to two years.

Set it directly in your account. New Zealand has no national self-exclusion register, so the account itself is where you stop play, and the Gambling Helpline Aotearoa can support you from the first call onward. Worth acting on it before you talk yourself out of it.

Answers before you decide

Read this before you change your account

Most players fear that asking for a pause will lock them out for good.

If I ask for a break, can I play again afterwards?+

A short pause puts your account on hold for the time you choose, and nothing is lost from it. Once that period runs out, play opens again on its own. Until then you cannot log in, deposit or spin, which is the point of it.

Can I undo a self-exclusion before the period ends?+

No. A self-exclusion runs for the whole period you picked and cannot be lifted early, so choose the length with that in mind. It is fixed rather than flexible because a change of heart mid-way is exactly the moment it is meant to hold.

Are the limit settings in the mobile version too?+

The mobile version carries the same account section as the desktop site, so every control sits where you left it. Limits and reminders are found in your account area rather than at the table, so one path serves both screens.

Why does the casino need my age before I play?+

Age is checked because gambling here is for adults of 18 and over, and the account is verified before it activates. Proof of identity, proof of address and payment method confirmation are what that check rests on. It is a legal condition of holding an account, not a formality.

Will excluding myself here block me at other casinos?+

No. New Zealand has no national self-exclusion register, so the exclusion you set lives in your Billybets Casino account and applies only there. Other operators will not see it, which means you would need to approach each one separately if you want the same break elsewhere.